I ordered this mug and arrived on time, but the was a typo in the text.
I contacted the vendor and in the same day he apologized and offered me a refund or a new mug, and as the mug was a present for a friend, I decided to ordered a new one.
One week later I got my new mug as it was supposed to be in the first place.
I have to highlight the patience, good manners and quick responses from the vendor. If I find other products in the same store, I know I will buy them without hesitation.